Frequently Asked Questions
Everything you need to know about our luxury candles and home fragrances.
How do I care for my Baobab Collection candle?
To ensure an even burn, always let the candle burn until the entire surface is liquid. Trim the wicks to 0.5 cm before each use to prevent smoke and maintain the quality of the hand-blown glass.
What is the estimated shipping time for my order?
Standard shipping typically takes 3 to 5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
Can the glass vessels be reused once the candle is finished?
Yes, our hand-blown glass vessels are designed as decorative objects. Once the wax is fully removed, they can be repurposed as vases, stationery holders, or stylish home accents.
What is your return policy for home fragrance products?
We accept returns within 14 days of delivery, provided the products are unused, in their original packaging, and the protective seal remains intact.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), as well as PayPal and Apple Pay for a secure and seamless checkout experience.
Are your fragrances safe for indoor use?
Absolutely. Our scents are developed by master perfumers in Grasse using high-quality mineral wax and lead-free cotton wicks to ensure a clean and safe olfactory experience.