Returns & Exchanges
Baobab Collection is committed to your satisfaction; if you are not entirely pleased with your luxury home fragrance purchase, you may return unused items in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our client services team with your order number and reason for return to receive a pre-paid shipping label and return authorization.
Prepare the Package
Carefully place the unused candle or diffuser in its original gift box and secure it within a sturdy shipping carton to prevent damage during transit.
Ship the Item
Affix the provided return label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.
Quality Inspection & Refund
Once our warehouse receives and inspects the item for its original condition, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing